If you're able to optimize the file without further errors, we recommend that you then Verify the company file (File > Verify) to be sure your company file is in good shape. You may be able to repair the file using the Optimization Assistant, found in the File menu (File > Optimize). These messages indicate that the company file was damaged in a prior session. Index Error Messages (ie: Index 38, Index 57, etc) can appear when you try to open a company file. If you receive any error notifications that give you the option to "Fix Now" you should do so and then attempt to upgrade the file again. You should attempt to verify the file in the version you were using before upgrading. This error message can occur when attempting to upgrade older files to new versions of AccountEdge. PRMUseRecord - logical record number is not greater than zero You can resolve this by going to your Inventory > Item List and adjusting the item in question. If the file fails verification for Test 7 it often indicates that a particular item is missing it's linked accounts. You should uninstall and reinstall AccountEdge after installing the Microsoft updates. The resolution is to install ALL Windows updates, which will update the. net Framework is not up-to-date, AccountEdge on Windows platforms will return a TC 1231 (TC1231, Termination Code 1231) when users attempt to Process Payroll. If the optimization succeeds then you will need to verify to make sure there are no other errors. Attempt to optimize the file on the platform they are using. To resolve the issue you can either rename the file (this will quickly resolve it) or restart the host machine.Įrror -3000 in DMBuildKey seems to happen when switching platforms and sometimes when upgrading. Verifying (File > Verify) the company file will identify any records that are missing, and also identify any potential file corruptions.Įrror -3000 in DMGetVersionInfo is an error that used to result in the message "This is not an AccountEdge Company File." It occurs when a user is incorrectly terminated out of the file and then they attempt to get back into it. Optimizing the company file (File > Optimize) usually resolves this issue. It could be caused by different things, but most likely it's a record that was deleted. This typically means that AccountEdge is looking for a record in your company that no longer exists. If updating doesn't working you can also try uninstalling and reinstalling AccountEdge. On a Windows go to the top menu bar and select Help > Check for Product Updates. On a Mac go to the top menu bar and select AccountEdge Pro/NE > Check for Updates. If you receive this error message the first thing to do is to make sure you are on the latest build of AccountEdge. Termination codes -1100 and -1115 indicate an issue with the installation of AccountEdge. This is set in Energy Saver section of the System Preferences. When AccountEdge NE is running, machines (host and work stations), shouldn't sleep. This is usually due to something, such as a network problem or machine going to sleep, in your environment. You can occasionally get the message: AccountEdge NE must terminate. Termination codes followed by a - 9998 or - 9999 indicate a Network Error in the user environment. PRMUseRecord - logical record number is not greater than zero.This is a list of known Termination Codes that are NOT File Corruption: Other Terminations include problems like network errors and problems that can be resolved by reinstalling the software. This support page has further information on File Corruption and what can cause it. These problems fall into two general categories: File Corruption and Other Terminations.įile Corruption is generally indicated by a -3000 error (excepting -3000 in DMGetVersionInfo and -3000 in DMBuildKey). These Termination Codes indicate different problems. These are codes that are generated by the software (as opposed to the Operating System). When AccountEdge terminates while you are attempting to use the software it will often provide what is known as a Termination Code. If you are having trouble installing AccountEdge please see this FAQ. This support article has information regarding errors you can receive while you are using AccountEdge and how to resolve them.If you are having trouble opening AccountEdge please see this FAQ for Windows OS or this FAQ for Mac OS. Data File Being Used by Another Application.AccountEdge Has Stopped Responding or Application Has Stopped Working.
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